With over 1 million active and engaged customers in its MVP program, the Ahold Delhaize banner is dialing up personalization ...

Hugo named Outsource Partner of the Year in the 2026 Excellence in Customer Service Awards following a year of faster ...

For years, speed helped build customer loyalty. Brands could keep up with consumer expectations while rewarding customers ...

Loyalty programs do not need to be rethought entirely. However, they do need to be accessible across the full journey.

New research by Digitas and Fetch finds an emphasis on speed, simplicity, and trust will generate deeper affinities.

Discover why customer loyalty is critical for business success and how to build it with strategies that increase retention, revenue and customer lifetime value.

Q1 2026 earnings call recap: revenue, net adds, raised EPS guidance, free cash flow outlook, buybacks, and AI strategy—read now.

Loyalty programs are not just there to offer extra benefits to loyal customers, but to attract luxury spenders.

As subscription fatigue grows, brands must rethink retention strategies beyond monthly billing. Here are a few innovative, ...

Intellum today released the 2026 Education-Led Growth™ Report, examining how organizations use employee, customer, and ...

McDonald's is navigating a more challenging operating environment, as slowing customer traffic, softening sales, rising food ...