ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, today announced a new licensing and service agreement with Bezeq, Israel's ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

ALPHARETTA, Ga. & NASHVILLE, Tenn.--(BUSINESS WIRE)--LocumTenens.com, part of the Jackson Healthcare ® family of companies, today announced that it has acquired Kimedics, the workforce management ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

“Organizations have diverse business needs,” said Cristina Bouchard, CEO of AlphaStaffHCM. “Our expanded HCM solutions deliver flexible, end-to-end HR support, analytics, and advisory services, all ...

Verint's Market-Leading WFO and Analytics Software to Help Drive Operational Excellence and Support Company's Voice of the Customer Program The U.S.-based organization sought to leverage the voice of ...

NICE Systems (NASDAQ: NICE) and Bunchball today announced a partnership that aims to help organizations improve performance among customer-facing and back office employees by using gamification ...

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. DENVER ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

The healthcare industry is quickly becoming the largest employment sector in the U.S. economy, according to the Bureau of Labor Statistics. The five fastest growing industries for employment in the ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

A new Datamonitor report, “Workforce Optimization Technology Markets to 2007,” forecasts that software sales for the global workforce optimization market will grow to $1.5 billion by 2007 from $550 ...