KENT, Ohio – Kent State University has added a bachelor’s degree in user experience design to help train graduates for the fast-growing job field. User experience design focuses on creating products, ...

The 2025 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment ...

TROY, Mich.: 4 Dec. 2025 — Mobile apps have transformed the digital customer experience in countless industries with their streamlined, easy-to-navigate interfaces and convenient access. The mortgage ...

We didn’t just track DX headlines in 2025 — we traveled to get the context behind them. Here’s what stood up to reality. By the end of 2025, the digital experience industry had moved past the most ...

To advance our “user first” strategy and enhance user experience, during the quarter ended June 30, 2025, we undertook a strategic combination of Taobao and Tmall Group, Ele.me and Fliggy into Alibaba ...