No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

BOULDER, Colo., Apr. 22, 2009 " Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, "The Aging Help Desk: ...

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

EXL has been awarded a contract to manage the service desk operations for the Data Communications Company, DCC. This role involves overseeing incidents related to smart meter infrastructure, and ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

CHAMBERSBURG, Pa., April 02, 2026--(BUSINESS WIRE)--GDC IT Solutions (GDC) has announced the asset acquisition of Global Help Desk Services, Inc. (GHDSi), a Connecticut-based outsourced IT service ...