AWS Expands Amazon Connect Into AI Tools for Hiring, Healthcare, and Supply Chains

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
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Amazon Connect becomes ‘Connect Customer’

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.
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Why Maintaining the Human Touch in the Age of AI Matters

The challenge for businesses in 2025 is to leverage automation for efficiency while nurturing customer connection. Midway through 2025, rapid advancements in AI and digital automation have ...